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About Us

Shopping on Ciat Design

Product selection and configuration

All items and their configuration options are clearly presented, but we're always here to assist you throughout the purchase process and ensure you have a pleasant shopping experience.

 

For any questions or concerns, feel free to contact us via chat: our Customer Service team will help you choose the configuration that best suits your needs and answer all your questions. For custom furniture, you can also take advantage of the Personal Design Shopper—a free service that supports you throughout the purchasing process.

INTERIOR DESIGN SERVICE

Personal design shopper

The Personal Design Shopper provides expert support in selecting and purchasing furniture and accessories for your home or office.

 

Based on your preferences, needs, and budget, we'll help create a welcoming, functional space—and guide you through every step, from purchase to delivery. 

Shipping and floor delivery

Standard shipping within Italy is free for orders over 250 €. For other countries, shipping costs will be calculated at checkout. Please note that additional charges may apply due to specific features of the building or delivery location. Contact our Customer Service team if your address has any special considerations, such as limited access, traffic-restricted zones, narrow entrances, absence of an elevator, etc. You can request a quote for additional services at checkout, our team will send you a quote for extras such as Floor Delivery and White Glove Service.

Unforeseen additional costs

Exceptions may apply for the delivery of large items, floor delivery, or challenging conditions related to the building or residence. These may include: addresses in traffic-restricted zones or remote areas, narrow staircases, or tight access points. In such cases, renting equipment like aerial platforms or special vehicles may be required. Any related costs will be charged to the recipient. For large or heavy items (such as sofas, armchairs, cupboards, marble tables, beds, etc.) or if your delivery location has limited or difficult access, our Customer Service team will contact you with a quote for any additional, unforeseen delivery costs. Alternatively, we recommend reaching out to us before completing your purchase so we can review your situation together. to evaluate your specific needs. 

Delivery times

Delivery times may vary based on product availability and should be understood as the total of both production and shipping times.

 

Items marked as Ready to ship or Showroom affairs are dispatched within 48 hours of order confirmation. 

 

For items not marked as Ready to ship or Showroom Affairs, please refer to the availability indicated on the product page (e.g., "In stock in 3 weeks") as provided by the manufacturers. Shipping time shoudl then be added to this estimate to calculate the total lead time. 

 

If your order includes multiple items, shipping will take place once all products are ready. If you have specific requirements, please contact our Customer Service team or include them in the order notes.

 

For larger or fragile items, we may entrust delivery to specilized carriers who can also provide additional services such as assembly and packaging disposal.

Insurance

All our products are insured against theft and damage to ensure your order is protected during shipping and handling.

Estimated shipping times (working days)

Italy

       
  1. 1-2 days with express courier
  2. 7-10 days with specialized carrier

Europe

       
  1. 3-5 days with express courier
  2. 10-15 days with specialized carrier

Worldwide

       
  1. 5-7 days with express courier
  2. 30-40 days with sepcialized carrier

What to do at delivery

Whether it's standard ground delivery or floor delivery, always check shipping upon arrival. 

  1. Is the packaging and item in good condition? Sign to accept the delivery.
  2. Is the packaging or item damaged? Refuse the delivery and contact us to start the return process.
  3. Is the outer packaging damaged or do you need time to inspect the contents? Sign with reservation and contact us if necessary.

Assembly and packaging disposal

You can request assembly service by Ciat Design specialized team. After completing your purchase, contact our Customer Service team to receive a quote for the assembly.

The team responsible for floor delivery and assembly will also dispose of the packaging in accordance with current regulations.

Contact us for further information

If you need more details about our Shipping policy or have any other question or concern, fill out the form or contact us via chat.